Smiles Antwerp
According to our open methodology, this clinic scored 61.7/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #7 of 24 ranked clinics · Last checked: 8 September 2026
61.7/100
Positions by Rating Profile
- Overall Transparency & Trust#761.7/100
- Best for Expats#661/100
- Best for Dental Implantsnot ranked
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#744.7/100
- Best English-speaking Clinics#467.7/100
- Best for Families / Children#662.8/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified General anaesthesia or deep sedation is not mentioned on the pages read.
Summary
Orthodontics and dental-hygiene clinic on Jan van Rijswijcklaan, the Antwerp site of a two-city practice led by Prof. Dr Maria Orellana, who holds the Belgian specialist title in orthodontics. Treatment is limited to orthodontics, aligners, cleanings and whitening; the clinic runs its site in English, French and Dutch, offers a virtual consultation and a WhatsApp line, and describes a 60-minute first appointment with a 3D scan and a written financial proposal.
Strengths
- Information Transparency: 20 of 20 points.
- Reputation & Reviews: 17.5 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
20 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website smiles.vlaanderen answered HTTP 200 on 2026-09-07 with real clinic content in three languages. [s1] | 4/4 |
| ✓ | Dentist names listed Kept true and re-confirmed in a browser on 2026-09-08. The team page the research pass cited (/team-members) was rendered in a browser and still names nobody — its only entry is "Meet Our Clinical Director" over the line "Orthodontist Specialist - Clinical Director", with no name attached, and /team answers HTTP 404 — so the browser sees exactly what the automated verification pass saw. The practitioner the card names is published by the clinic on its home page and its new-patient page, which is where this value is sourced. [s1] [s4] | 3/3 |
| ✓ | Dentist specializations listed Value re-checked live 2026-09-07 and kept true, with a caveat. The specialty is stated on the team page ("Orthodontist Specialist - Clinical Director") but on an unnamed card; the name appears on the new-patient page, which also calls her "Your Orthodontist". The attribution therefore holds across two of the clinic's own pages rather than on one. [s3] [s4] | 2/2 |
| ✓ | Real clinic photos Settled in a browser on 2026-09-08 from the clinic's own Google Business Profile: the lead owner photograph shows this practice's own treatment room at Jan van Rijswijcklaan 60, with its chair, unit and fluted wall. [gmpb] | 2/2 |
| ✓ | Service list published The clinic publishes four treatments on its own site, each with its own page: orthodontics, dental cleanings for adults, dental cleanings for children and teeth whitening, plus a dedicated Invisalign section. [s1] | 3/3 |
| ✓ | Clear contact details The contact page publishes the street address, a telephone number, a WhatsApp line and three separate email addresses for general, billing and clinical enquiries; the telephone on the team page matches the Google listing. [s2] | 2/2 |
| ✓ | English website version English is the site's default language, with French and Dutch switchers on every page. [s1] | 2/2 |
| ✓ | Address and map published The contact page publishes the street address together with a walking landmark for orientation; the same address is recorded for the practice in the RIZIV/INAMI register. [s2] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published The new-patient page describes a financial proposal handed over at the end of the first consultation and payment plans discussed with a treatment coordinator, but publishes no amount or range; the contact-page FAQ entry "What is the cost for an appointment?" is unfilled placeholder text. [s2] [s4] | 0/3 |
| ✗ | Cleaning price listed [s2] [s4] | 0/2 |
| ✗ | Filling price listed [s2] [s4] | 0/2 |
| ✗ | Crown price listed [s2] [s4] | 0/2 |
| ✗ | Implant price listed [s2] [s4] | 0/2 |
| ✗ | Consultation price listed [s2] [s4] | 0/2 |
| ✗ | X-ray / imaging price listed [s2] [s4] | 0/2 |
Reputation & Reviews
17.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) Re-read live on the place page in a browser on 2026-09-08 and unchanged at 4.7. The star histogram's weighted mean, 4.722, reproduces the published figure. [gm1] [gmpb] | 5/6 |
| ◐ | Google review volume Headline count read on the place page in a browser on 2026-09-08 — the figure the automated channel never returned for this card. The histogram sums to the same figure: 100 five-star, 0 four-star, 1 three-star, 0 two-star and 7 one-star = 108. [gmpb] | 2/3 |
| ✓ | Review recency Browser 2026-09-08, 8 visible reviews, sort "Most relevant". The newest visible review is three months old; the rest run 10 months to 3 years. [gmpb] | 3/3 |
| ✓ | Clinic responds to reviews Browser 2026-09-08, 8 visible reviews, sort "Most relevant": one of the eight carries an owner reply. Recorded as a demonstrated but minimal practice; the most recent critical account is not among the answered ones. [gmpb] | 2/2 |
| ✓ | No recurring complaints Browser 2026-09-08, 8 visible reviews, sort "Most relevant": one readable critical account, a one-star from a patient paying more than 6,000 euro for a complex Invisalign course who describes the clinic as disorganised, with repeated errors and unprofessional patient care while finding the individual staff personable. A single instance is not a repeated theme. One-star and two-star ratings together are 7 of 108, or 6.5 per cent of the base. [gmpb] | 2/2 |
| ✓ | No suspicious review patterns Browser 2026-09-08: histogram 100/0/1/0/7 with a mean of 4.722 against a published 4.7; seven one-star ratings and a three-star stand on the listing, the visible dates run from three months to three years and the accounts describe orthodontic courses of different lengths. No manipulation signature. [gmpb] | 2/2 |
| ✓ | Active Facebook presence Browser 2026-09-10: the Antwerp site's own footer links facebook.com/smilesbymaria as its Facebook page. That page posts regularly and is recommended by 92 per cent of 9 reviewers. [s1] [fb1] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found via its search for "Smiles Antwerp" and "Smiles"; the clinic's site does not link to TripAdvisor (checked 2026-10-02). [smiles-antwerp-ta] [smiles-antwerp-ta-2] [smiles-antwerp-ta-3] | 0/0.5 |
| ✓ | Other review platforms Doctoranytime has a practice page for this clinic at its address, with Prof. Dr. Maria Orellana's booking page; the clinic's own site books through it (checked 2026-10-02). [smiles-antwerp-platforms] | 0.5/0.5 |
Medical Infrastructure
5.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray The new-patient page states that if the patient has no recent X-rays on file, the clinic takes them during the first 60-minute appointment. [s4] | 2/2 |
| ? | CBCT (3D imaging) The 3D scan the clinic describes is an optical intraoral scan used to build a digital model; cone-beam CT is not mentioned. Left unresolved rather than asserted. | 0/2 |
| ✗ | Implantology The clinic's own treatment list covers orthodontics, aligners, cleanings and whitening only; implants are not offered. [s1] | 0/2 |
| ✓ | Orthodontics Orthodontics is the clinic's principal field, with Invisalign clear aligners as its declared speciality and a specialist orthodontist leading the team. [s1] [s3] | 2/2 |
| ✗ | Oral surgery The clinic's own treatment list contains no surgical procedure. [s1] | 0/2 |
| ✓ | Pediatric dentistry The clinic publishes a dedicated page for dental cleanings for children aged 7 to 17 and addresses its Invisalign material to children and teenagers as well as adults. [s1] | 1.5/1.5 |
| ? | Emergency care Emergency or same-day care is not documented on the pages read. | 0/1.5 |
| ? | Works with international patients Beyond running the site in three languages, the clinic documents no specific arrangements for international patients. | 0/2 |
Communication & Service
7 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available The clinic publishes a "Chat with our team on WhatsApp" line on its home and team pages. [s1] [s3] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken English is the site's default language and the clinic's contact and patient-information material is written in it. [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible The clinic offers a virtual consultation alongside in-person booking, and its new-patient page describes what the first consultation covers before any treatment is agreed. [s1] [s4] | 1.5/1.5 |
| ✓ | Clear service explanations The new-patient page explains the first appointment step by step - imaging, diagnosis, financial proposal. Caveat: parts of the same site are still filled with unedited placeholder Latin text, including the FAQ blocks on the contact and Invisalign pages. [s4] | 1/1 |
| ✗ | Convenient opening hours Revised after the manual browser check of 2026-09-08, which changed the evidence. The two contradictory opening-hours blocks the verification pass found in the site's delivered HTML the day before are not present in the rendered pages: the home page and the contact page were both rendered and scrolled in a browser and neither shows any opening-hours block at all (nor, incidentally, any of the placeholder Latin the verification pass counted). The only hours the clinic now publishes are on its own Google Business record, and they carry no Saturday and no evening: Monday closed, Tuesday to Friday 09:30-18:30, Saturday and Sunday closed. The Saturday on which the earlier true rested is not published on any channel that renders today. [gmpb] [b1] | 0/1.5 |
AI & Search Visibility
5.5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Belgium", "English speaking dentist Belgium", "dental implants Belgium", "emergency dentist Belgium", "Belgium dental clinic for expats".
| ✓ | Mentioned for: best dentist Belgium The clinic's own domain appears in the results for the canonical city query, captured 2026-09-07. [av1] | 1/1 |
| ✓ | Mentioned for: English speaking dentist Belgium The clinic's own treatments page appears in the results for the canonical city query, captured 2026-09-07. [av2] | 1/1 |
| ✗ | Mentioned for: dental implants Belgium Checked in the results captured 2026-09-07 for the canonical city query; neither the clinic's domain nor its name appears, which is consistent with a practice that does not offer implants. [av3] | 0/1 |
| ✗ | Mentioned for: emergency dentist Belgium Checked in the results captured 2026-09-07 for the canonical city query; neither the clinic's domain nor its name appears. [av4] | 0/1 |
| ? | Mentioned for: Belgium dental clinic for expats Query not run in the AI-visibility pass: the expats query was captured only for the first research city of each country, which for Belgium is Brussels. | 0/1 |
| ✗ | Structured data on website None of the four pages read carries a schema.org JSON-LD block or equivalent markup. [s1] [s2] [s3] [s4] | 0/1.5 |
| ✓ | Google indexing quality The clinic's own domain takes ranks 1, 3, 5, 6, 9 and 17 of 20 results for its name plus street and speciality, with the group's other brand site and its booking profiles filling much of the rest (web search 2026-09-07). [giq1] | 2/2 |
| ✓ | Dedicated service pages Each of the four treatments has its own URL under /service/, plus separate Invisalign, philosophy, about and new-patient pages. [s1] | 1.5/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1Winston Dental Clinic10.7 of 100View report →
- #2VIDENT Dental Clinic40.6 of 100View report →
- #3ALC Dental20.6 of 100View report →
Measured by Ansmeter, 7 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & RIZIV/INAMI numbers
| Dentist | Specialization | RIZIV/INAMI No. | Notes |
|---|---|---|---|
| Maria Orellana [reg1] | Orthodontics - RIZIV/INAMI qualification 007, dentist specialised in orthodontics | RIZIV/INAMI 315256-91 | Convention number, not a licence number: Belgium publishes no searchable licence register. |
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Emergency care
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- AI & Search Visibility: Mentioned for: Belgium dental clinic for expats
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.smiles.vlaanderen/ |
|---|---|
| Phone | +32 3 361 93 93 |
| +32 472 22 38 55 | |
| https://www.facebook.com/smilesbymaria/ | |
| Google Maps | Map listing |
| Address | Jan van Rijswijcklaan 60, 2018 Antwerp, Belgium |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://www.smiles.vlaanderen/ | The Antwerp clinic's own home page links https://www.facebook.com/smilesbymaria/ from the "Social Media" block of its footer, next to its Instagram account, so the clinic itself claims that page as its Facebook presence. Rendered in a real browser on 2026-09-10. | 2026-09-10 |
| s2 | https://www.smiles.vlaanderen/contact | Contact page: street address, telephone, WhatsApp, three email addresses, second opening-hours block and the unfilled FAQ | 2026-09-07 |
| s3 | https://www.smiles.vlaanderen/team-members | Team page: clinical director and her role, clinic telephone numbers for both sites, WhatsApp line | 2026-09-07 |
| s4 | https://www.smiles.vlaanderen/new-patient | New-patient page: the 60-minute first consultation, 3D scan and X-rays, diagnosis and financial proposal | 2026-09-07 |
| gm1 | https://www.google.com/maps/preview/place/SMILES.Antwerpen+(SmilesB… | Live Google Maps place record: rating, address, telephone, website, business category and pin coordinates | 2026-09-07 |
| fb1 | https://www.facebook.com/smilesbymaria/ | Facebook page "Prof. Dr. Maria Orellana, Orthodontist", 604 followers, recommended by 92 per cent of 9 reviewers, most recent post six days before 2026-09-10, describing orthodontic treatment for adults, adolescents and children. The page publishes the group's Uccle address, Dreve de Carloo 19, 1180, and the smilesbymaria.com site. A Facebook page search for "SMILES Antwerpen" and for "smiles.vlaanderen" returns no separate page for the Antwerp site. Opened while logged in on 2026-09-10. | 2026-09-10 |
| reg0 | https://www.departementzorg.be/nl/zorgaanbod | Flemish Departement Zorg statement of what it recognises and subsidises - no dental practices | 2026-09-07 |
| reg1 | https://webappsa.riziv-inami.fgov.be/silverpages/Home/SearchHcw/?Fo… | RIZIV/INAMI provider record for Maria Orellana: number, specialist qualification in orthodontics, convention status and work addresses including this clinic | 2026-09-07 |
| av1 | search:best dentist Antwerp | Canonical city visibility query, results captured 2026-09-07 | 2026-09-07 |
| av2 | search:English speaking dentist Antwerp | Canonical city visibility query, results captured 2026-09-07 | 2026-09-07 |
| av3 | search:dental implants Antwerp | Canonical city visibility query, results captured 2026-09-07 | 2026-09-07 |
| av4 | search:emergency dentist Antwerp | Canonical city visibility query, results captured 2026-09-07 | 2026-09-07 |
| giq1 | search:"SMILES" Antwerpen Jan Van Rijswijcklaan orthodontist | Name query used to judge indexing quality: the clinic's own domain holds ranks 1, 3, 5, 6, 9 and 17 of 20 results | 2026-09-07 |
| gmpb | https://www.google.com/maps/place/x/@51.1975969,4.4069523,17z/data=… | Live Google Maps place page opened in a browser on 2026-09-08: headline rating and review count, the five star-histogram buckets, eight most-relevant reviews with star values, dates and owner replies, the full published week of opening hours, and the place's own lead photography | 2026-09-08 |
| b1 | https://www.smiles.vlaanderen/team-members | The team page rendered in a browser: it names no practitioner — the only entry reads "Meet Our Clinical Director / Orthodontist Specialist - Clinical Director" with no name attached — and it carries no placeholder Latin | 2026-09-08 |
| smiles-antwerp-ta | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Smiles%2… | TripAdvisor's own search for "Smiles Antwerp", run 2026-10-02, returns 12 results, none of them this clinic (e.g. Savannah Smiles Dueling Pianos Saloon, Savannah, Georgia; Turk Hava YollarI Miles & Smiles Lounge, Istanbul, Turkiye) | 2026-10-02 |
| smiles-antwerp-ta-2 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Smiles | TripAdvisor's own search for "Smiles", run 2026-10-02, returns 12 results, none of them this clinic (e.g. Savannah Smiles Dueling Pianos Saloon, Savannah, Georgia; Smilestones Miniaturwelt, Neuhausen am Rheinfall, Canton of Schaffhausen, Switzerland) | 2026-10-02 |
| smiles-antwerp-ta-3 | https://www.smiles.vlaanderen/ | The clinic's website, home page and 3 linked pages (contact, team, practice) read 2026-10-02: no link to or mention of TripAdvisor | 2026-10-02 |
| smiles-antwerp-platforms | https://www.doctoranytime.be/h/smiles-by-maria-anvers | Doctoranytime practice page "Smiles By Maria Anvers", Jan van Rijswijcklaan 60, 2018 Antwerp — the card's address — listing the orthodontist Prof. Dr. Maria Orellana and the practice's hygienist, with its Uccle practice as a sister centre (read 2026-10-02) | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Presence on review sites checked: TripAdvisor — no; other review platforms — yes. |
| 2026-09-10 | Checked by hand in a browser on 2026-09-10: the open question - does the group's Facebook page cover the Antwerp site, and is there a separate Antwerp page - is answered. There is no separate Antwerp page, but the Antwerp clinic's own footer links the SmilesByMaria page as its own, and that page is active and carries reviews, so onFacebook moves from null to true and the page is recorded in contacts. |
| 2026-09-08 | Checked by hand in a browser: review count established at 108 against the histogram, recency, owner-reply state, complaint and manipulation readings recorded, premises photography settled; the rendered site found to carry neither the placeholder Latin nor either of the two contradictory hours blocks, leaving the Google record — with no Saturday and Monday closed — as the only published hours, so the convenient-hours criterion is revised down; the team page re-confirmed in a browser to name nobody, with the name value left standing on the home and new-patient pages. |
| 2026-09-07 | Adversarial verification: the practitioner name and specialisation were re-sourced after the cited team page was found to name nobody; the placeholder Latin text and the two disagreeing opening-hours blocks were re-confirmed live and put to the gate. |
| 2026-09-07 | Initial data collection (Belgium): home, contact, team and new-patient pages read live; Google Maps place record read live for rating, address, telephone, category and coordinates; the clinical director matched in the RIZIV/INAMI provider register by surname, with her specialist orthodontics title and this clinic among her recorded work addresses; four canonical visibility queries taken from the central capture of 2026-09-07, the fifth not run for this city. Two disagreeing opening-hours blocks and unedited placeholder text on parts of the site recorded. Review count, histogram, recency, owner replies, premises photos, Facebook presence and third-party review profiles left null and queued for a manual browser check. |
A question or a correction?
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